Bookings Policy


The reservation process for a service or activity consists of selecting the corresponding activity as well as the date on which you want to carry it out. Next step implies that you must enter your personal data. Once the activity has been purchased, you will receive a confirmation email with its reference number and all the necessary information.

By making the purchase you accept the terms and conditions of the activities presented here.


The payment of the activities will be made by bank transfer or Stripe at the time of contracting the service through the web


All cancellations or modifications must be notified in writing via email indicating your reservation number in the subject line. You must direct them to the email


Each of the activities offered on this website has a particular reimbursement policy. You can consult them in the “Cancellation Conditions” section of the description of the product in question.

By using our website you will be deemed to have accepted these Terms and Conditions.


After the end of the service, if you wish to make any kind of suggestion or claim, you can contact us by Whatsapp, email or by going to the following address where official claim forms are available:

C/ Teobaldo Power, nº 17, 38400, Puerto de la Cruz, Santa Cruz de Tenerife

As we are a Tourist Intermediary that puts you in contact with the final company (operator) that provides the service, the claims will be sent to the company providing the final service


In accordance with the provisions of Organic Law 15/1999, of December 13th, on the Protection of Personal Data, the user is informed that the data they provide may be incorporated for processing into a file owned by the web whose identifying data is included in these conditions in order to provide the services offered on the web.

Any modification that may occur in the personal data provided must be brought to the attention of the owner thereof.

In accordance with the provisions of article 5 of Organic Law 15/1999, you are informed that with respect to the personal data collected for your treatment, you have the possibility of exercising the rights of access, rectification, cancellation and opposition, by means of a directed request. in writing in the terms that subscribe the
current legislation.

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Permiso Pico del Teide processes your data to answer your query. If you accept, you will receive commercial communications about our services. You can exercise your rights of access, rectification, deletion and opposition, among others, according to our Privacy policy.