1. Identification of the Service Provider

This website, www.permisopicodelteide.com, is operated by Yolanda Afonso Figueroa (Tax ID / NIF: 78627773L), located at Calle Teobaldo Power 17, 38400, Puerto de la Cruz, Santa Cruz de Tenerife, Spain (Tourist Intermediary License / Code: I-0003666.1).

2. Reservations and Contracting Process

The reservation process for a service or activity consists of selecting the corresponding activity as well as the desired date to carry it out. The next step requires entering your personal data. Once the activity has been purchased, you will receive a confirmation email with your booking reference number and all necessary details.

By completing a purchase, you agree to and accept the terms and conditions of the activities presented on this site.

3. Payment Policy

Payment for the activities can be made via bank transfer or credit/debit card through Stripe at the time of booking through the website www.permisopicodelteide.com.

4. Cancellation, Refunds, and Right of Withdrawal

In accordance with Article 103.l) of the Spanish Royal Legislative Decree 1/2007 (Consumer Protection Law), the general right of withdrawal does not apply to services related to leisure activities providing for a specific date or period of performance.

Therefore, each activity offered on this website is subject to its own specific cancellation and refund policy, which can be reviewed in the “Cancellation Conditions” section within the description of each specific product. All cancellation or modification requests must be submitted in writing to:
info@permisopicodelteide.com,
stating your booking reference number.

5. Complaints & Suggestions

Upon completion of the service, if you wish to make any suggestions or claims, you may contact us via WhatsApp, email at
info@permisopicodelteide.com,
or by visiting our physical address, where official complaint forms are available:

Calle Teobaldo Power 17, 38400, Puerto de la Cruz, Santa Cruz de Tenerife, Spain.

As a Tourist Intermediary connecting clients with the official operating companies providing the service, any claims regarding the execution of the activity will be forwarded directly to the responsible final service provider.

6. Protection of Personal Data

Personal data collected during the booking process is handled in accordance with current data protection regulations (GDPR and LOPDGDD) to ensure proper service management and communication. For full details on how we store, process, and protect your data, as well as how to exercise your rights, please review our Privacy Policy.